ASOS is an e-retailer which offers clothing and beauty products via their website, http://www.asos.com. If you need to get in touch with the company, ASOS contact number 0870 280 5124 can be used to connect to the customer service department. At this time, the company offers over 60K products, including many that are of their own private label. ASOS was founded in 2000 and is headquartered in London, but also has business locations in several other areas within the UK. Although based in the United Kingdom, the company sells and ships items to 230+ additional countries.
ASOS Customer Service Number
ASOS contact number 0870 280 5124 can be used to reach the customer service department. The support team accepts phone calls 7-days a week, with the service hours each day being between 8am and 9pm. Phone contact is not the only available contact method, but it tends to be the fastest ways to get answers. The team can answer many different questions, so feel free to call if you have any questions or problems related to:
- Product Specs
- Shipping Options
- Shipment Tracking
- Returns & Exchanges
- Account Help
- Website & Apps
All orders can be tracked online as soon as they have shipped. You can track deliveries by signing into your account and taking a look at your open orders. It is also possible to track an order using the tracking number that has been emailed to you after placing an order. If you have any basic questions about any of the topics listed above, answers may be found on the website within the help section. To view the available the available help topics online, visit: http://www.asos.com/help. If you cannot find the answers you need there, contact ASOS directly.
ASOS Customer Service for Ordering
Any questions about products, how to order, or orders already submitted, can be directed to the ASOS customer service team. Call 0870 280 5124 if you need to inquire about sizes, how to care for specific garments, canceling an order, undelivered orders, import charges, or anything else related to ordering. When calling in regard to a specific order that has already been place, be sure to have your order number nearby. Any other specific information related to the question you have may also prove helpful and reduce the amount of time needed to get answers. This could include item numbers, tracking information, order dates, and more.
ASOS Contact for Returns & Exchanges
ASOS reduces the risk associated with purchasing apparel online by offering to pay the postage cost on items that need to be returned. When returning an item, the company asks that you allow seven business days for them to receive it before contacting them. After an item has been received, a refund will be issued within five business days. This time-frame is for within the UK. Those who are returning an international shipment can expect the process to take longer. The return policies do vary for each country, and customers can read these online. Contact ASOS if you have any questions about these policies.
ASOS Number for Accounts
Shopping with ASOS is easier to do if you have an account. There is no cost to create one, and no obligation to ever place an order. It is possible to make a purchase without creating an account, but having an account will make tracking and ordering an easier process. When you call ASOS customer service by dialing 0870 280 5124, you can get help with many account-related matters, such as:
- Creating or deleting an account
- Making changes to an account
- Login or password problems
- Saving or removing payment methods
- Account security
- Registering for Premiere Delivery
Only basic information is required to create an account, and you can choose to, or not to save a method of payment for future purchases. Standard signup is possible, as is account creation via social media outlets such as Facebook, Twitter, and Google+. To select from these methods, visit – https://my.asos.com/register. For standard email signup, simply fill out and submit the form that is provided on the website.
Contact ASOS for Shipment Tracking
When ordering within the UK, the average delivery time is four business days from the day the order has been placed. Once this amount of time has passed, you may want to check the tracking details to see the estimated delivery day. If no information is available, or you suspect that your order is lost, call ASOS customer service at 0870 280 5124. Note that international shipments will take longer, and in some cases, may not be able to be tracked. If you have questions or concerns about international orders, call ASOS using the contact number listed above, or reach out to them using an alternative contact method.
ASOS Contact for Email and Social Media
If you would like to get in touch with ASOS after-hours, the only contact options are email and social media. Both will require a wait time to get a response. If you would like to send an email, you can do that from the company website within the ‘Help’ section. For social media contact, you can use the links below to view their pages and send a message.
- Facebook: https://www.facebook.com/ASOS
- Twitter: https://twitter.com/ASOS
- Google+: https://plus.google.com/+ASOS/posts
- Pinterest: https://www.pinterest.com/asos
- Instagram: https://instagram.com/asos
- YouTube: https://www.youtube.com/user/ASOSfashion
- Tumblr: http://asoslive.tumblr.com
If your reason for contacting the company via these methods involves anything related to payments or personal information, it is best to wait until the customer service department is open and call. This type of information should never be posted online. Email remains a viable contact option if you need to discuss matters related to payments.
ASOS Phone Number for Premiere Delivery
Premiere Delivery is a service which offers unlimited next-days deliveries on all purchases. There are no minimum order requirements, and the cost per year for the service is £9.95. Premiere Delivery is not available to those who reside outside of the UK. If you need help with signing up for the service, contact ASOS by dialing 0870 280 5124. You can also call this number to ask questions about the service, or to cancel your service subscription.