Three has been providing telecom and internet services since 2003, and is currently based in the United Kingdom. If you need to get in touch with Three customer service, contact number 0870 280 5125 can be used to connect to an agent. Three sells many different mobile devices, and also offers connection services for these devices via 3G and 4G networks. The company is connected with the network of Orange, allowing them to also offer 2G services via those networks. At this time, Three is able to over coverage to approximately 97% of the UK. The company website can be found at: http://www.three.co.uk.
Contact Three Customer Service Information
To reach out to the customer service team, Three contact number 0870 280 5125 can be used. This number will connect you to the main line, where you can then select the department that you wish to speak with. The hours of customer service are Monday to Friday, between 8am and 9pm, and weekends, between the hours of 9am and 8pm.
Help is available for many different topics, such as:
- Ordering Devices
- Tracking Orders
- Starting New Service
- Device Support
- Changing Devices
- Reporting a Lost or Stolen Device
- Service Complaints
- Internet and Call Coverage
Help and support topics are available on the company website, providing a lot of general information about the products and services that are offered. It is also possible to handle some tasks on your own, such as updating account information or changing your password online. You will need to have an account in order to complete any of the available online service change options. Additional service topic options and information can be found on the ‘Contact’ page: http://www.three.co.uk/Contact_us. Within that area, users can access the online complaint form, and view other contact possibilities.
Three Customer Services for Ordering & Upgrading Devices
Three sells many different brands of smartphones and tablets, and each can be ordered online. If you would prefer to place an order over the phone, contact Three by dialing 0870 280 5125. If you have already placed an order and would like to track the shipment, refer to the tracking number that is provided. You can also call Three customer service if you are having issues with tracking, or would like to report that you have not yet received your order after a reasonable amount of time has passed. In some cases, a replacement may need to be sent.
The same as most phone services, Three makes it possible for subscribers who are under contract to upgrade to a new device when the current contract period has ended. If you would like to know how much time is left on your contract, contact 3 mobile. You can also check the status of your contract online after signing into your account, or by using the Three app. If it is time for an upgrade, get in touch with the customer service team to get instructions for receiving a new device, and to find out what the costs will be, if any.
3 Mobile Customer Service for Help with Top Ups
If you choose prepaid service over monthly billing, top ups will be necessary. The fastest way to add funds is to create a M3 account and save a method of payment to use for topping up. It is also possible to add funds without creating an account, but payment details will need to be manually entered each time. Other options include participating cash machines, topping up via phone by calling 0870 280 5125. When calling to make a payment, you will need to provide a credit/debit card number, or valid voucher number. Payment receipts can be requested by email, and may be sent via text message as well.
3 Mobile Contact for Service Plans
The two payment plan options are monthly payments or prepaid. SIM plans are available as well. Prepaid is just that, requiring you to pay for service a month in advance. No contract is required for this type of plan. Monthly payments do require a contract, and are billed each month, based upon the plan selected and usage. There are many different plans to choose from, including strictly internet plans. When a 4G dongle is used, connecting to the Three network is easy. To learn more about plans and rates, contact Three and speak to any of the customer service reps.
Contact Three on Social Media
There are several options available for those who wish to contact Three customer service via social media. Prior to doing so, note that posts should only be related to products or services, and should not include any personal information such as billing or payment details. Note also that it can take some time to receive a response via social media, just the same as email. Calling the company is the fastest way to get in touch with the customer service department.
- Facebook: https://www.facebook.com/ThreeUK
- Twitter: https://twitter.com/threeuk
- YouTube: https://www.youtube.com/user/three
- Instagram: https://instagram.com/threeuk
Email is an option, but there is no general email address provided. To send a message to the company, users will first have to navigate through the help section of the website. Each of the help topics provides specific details, and if email contact is an option for a particular topic, the details will then be provided. If not, then no email address will be provided.
Three Contact Details for Businesses
Business owners in need to telecom services are invited to contact Three by calling 0870 280 5125. The company does in some cases offer discounts on device purchases, but to determine whether or not your business qualifies, it is necessary to speak with one of the business specialists. From the website, you can request a callback, but it can take up to 48-hours to receive this call. If you’d prefer not to wait, you can initiate the call and contact the business department between the hours of 9am and 5:30pm, Monday through Friday. For business wholesale questions via email, send a message to: firstname.lastname@example.org or call the aforementioned Three customer service telephone number.